Refund policy
RETURN & REFUND POLICY – SHARZA FASHION
Last Updated: September 2026
At SHARZA Fashion, we strive to provide you with high-quality and stylish products. Every product is carefully inspected and packed before dispatch. However, if you receive a damaged, defective, incorrect, or significantly different product, we are here to help.
1. RETURN ELIGIBILITY
A return request can be raised within 3 days of delivery in the following cases:
• Product received is damaged or defective.
• Wrong product, color, or variant has been delivered.
• Product received is significantly different from the product ordered.
• Product has a manufacturing defect.
The product must be returned in unused and original condition, with all original packaging, tags, accessories, and labels intact.
2. PRODUCTS NOT ELIGIBLE FOR RETURN
Returns will not be accepted if:
• The product has been used, worn, washed, altered, or damaged after delivery.
• The product is returned without its original packaging, tags, labels, or accessories.
• The product has scratches, stains, marks, cuts, or other damage caused after delivery.
• The product has been damaged due to improper handling or storage.
• The return request is raised after 3 days from the date of delivery.
• The product is returned with missing accessories or parts.
Minor variations in color, texture, grain, stitching, or appearance may occur due to lighting, photography, screen settings, or the nature of the material. Such minor variations will not be considered a manufacturing defect.
3. UNBOXING VIDEO
For damaged, defective, or incorrect products, customers are strongly advised to record a continuous unboxing video from the moment the package is opened.
The video should clearly show:
• The unopened package
• Shipping label
• Outer packaging condition
• Product inside the package
• The issue, damage, or defect
An unboxing video may be requested to help us investigate and process the claim.
4. HOW TO REQUEST A RETURN
To request a return, please contact us within 3 days of delivery.
Please provide:
• Order number
• Customer name
• Reason for return
• Clear photographs of the product
• Unboxing video, if available or requested
Contact us at:
Email: sharzagroup@gmail.com
Phone/WhatsApp: 9305287910
Our team will review the request and inform you whether the return is approved.
5. RETURN APPROVAL
Once your return request is approved, we will provide the necessary return instructions.
Please do not send the product back to us without receiving return instructions from SHARZA Fashion.
Returns sent without prior approval may not be accepted.
6. RETURN SHIPPING CHARGES
If the return is due to a wrong, damaged, defective, or significantly incorrect product, SHARZA Fashion will arrange or bear the applicable return shipping cost, subject to verification.
If a return is approved for any other reason, applicable return shipping charges may be deducted from the refund, where permitted.
7. REFUND POLICY
Once the returned product is received and inspected, we will process the refund for eligible returns.
The refund will normally be issued to the original payment method used for the order.
For prepaid orders, the refund will be processed after successful return verification.
For Cash on Delivery (COD) orders, the customer may be required to provide valid bank account or UPI details for the refund.
Refund processing time may vary depending on the payment provider or bank.
8. EXCHANGE
Exchange is subject to product availability.
If the requested replacement product, color, or variant is unavailable, we may provide an alternative resolution or refund, as applicable.
9. ORDER CANCELLATION
Orders can be cancelled before they are shipped, subject to the order status.
Once an order has been shipped, cancellation may not be possible. In such cases, the customer may need to follow the applicable return or refund process.
10. INCORRECT OR INCOMPLETE DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address and contact information.
SHARZA Fashion will not be responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete address provided by the customer.
11. REFUSED OR UNDELIVERED ORDERS
If an order is refused by the customer or returned to us because of an incorrect or incomplete address, repeated delivery failure, or unavailability of the customer, any refund will be processed according to the applicable order and shipping circumstances.
12. QUALITY INSPECTION
All returned products are subject to inspection.
If the returned product does not meet our return conditions, SHARZA Fashion reserves the right to reject the return or refund request.
13. REFUND FOR UNACCEPTED RETURNS
If a returned product is found to be used, damaged by the customer, missing parts or accessories, or otherwise not eligible under this policy, the return may be rejected and the product may be sent back to the customer.
14. POLICY CHANGES
SHARZA Fashion reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be published on this page with the updated date.
15. CONTACT US
For any questions regarding returns, refunds, or exchanges, please contact us:
SHARZA Fashion
Website: sharzafashion.com
Email: sharzagroup@gmail.com
Phone/WhatsApp: 9305287910
Business Address: Sharza Group , Abrar Nagar, Kalyanpur-2, Lucknow - 226022
